一、接待与问候类

1. 欢迎语

Welcome to my shop!

It's a pleasure to show our factory to our customers.

How can I assist you today？

2. 茶水招待

Would you please take a seat and have a cup of tea？

二、产品咨询类

1. 库存查询

All the products that can be ordered are in stock.

The package is in normal operation, now it reaches your local post office

2. 物流信息

International shipping usually takes about seven days

The tracking information may be less timely

三、价格与订单类

1. 价格异议处理

We find your prices are too high to be acceptable

If accept your present quotation would mean a heavy loss to us

2. 订单确认

How many boxes do you want？

When would you like to pay？

四、问题解决类

1. 基础问题回应

I'm afraid I did not hear you clearly

Could you please speak a little louder？

2. 特殊情况处理

The shipment is delayed due to weather

We will send you a replacement within 24 hours

五、结束语类

1. 服务承诺

I will be around if you need any assistance

Thank you for your business

2. 联系方式

May I have your email for follow-up？

Call me if you have any questions

注：实际使用中需根据具体场景灵活调整，建议配合肢体语言和表情以增强沟通效果。